Delivery in mainland France, Peninsular Spain, Germany, Italy and Portugal is free for all orders over 59 euros, delivered in a discreet package without any mention of sextoysunivers.com or our products. For the United Kingdom the delivery prices are indicated in the summary of the order on sextoysunivers.co.uk. For any destination, only the company name of our headquarters and our contact details appear in the sender's wording on the package.
Terms and delivery times
For Metropolitan France, Peninsular Spain, Germany, Italy, Portugal and the United Kingdom we use the services of the Post Office Colissimo Tracking with acknowledgment of receipt and Mondial Relay. We will email you the tracking number as soon as it is shipped. The shipping rate, if applicable, will be notified when creating your basket. For international deliveries we use different suppliers depending on the destination of the order, the price of which, if applicable, will also be notified when the basket is created.
It takes between 2-3 working days from Monday to Friday for deliveries in metropolitan France, and for international deliveries the deadlines will be fixed according to the destination of the order.
The availability of the products is indicated on our site, however a possible shortage of undetected stock even if improbable is possible, especially if you have chosen a payment method with longer processing such as check or bank transfer. In this case we will communicate it to you by email and proceed to the immediate refund.
The receipt of the order
If your order arrives in poor condition, you must contact us in writing to make the corresponding complaint. If the package arrives in poor condition, it is essential to mention it by applying reservations on the delivery note. No claim possible if these rules are not applied. When your is returned we will reapply the delivery charge.